We take pride in our quality and are conscious and have a clear position on our furniture. Therefore, we choose only the best material, because we want furniture that can be used for many years. And handed down from generation to generation. Furniture that can be part of your child’s many adventures and their children's.

Hugs Factory provides a two-year guarantee for all wooden and metal parts. All guarantees apply to faults and defects in materials and construction.

The guarantee does not cover defects that are due to normal wear, incorrect use of the products, changes in the product, or the purchase and use of accessories that are not approved or marketed by Hugs Factory. The guarantee does not cover any failure to follow the guidelines for assembly, use and maintenance provided with the product.

Should you have any questions, please do not hesitate to contact customer service at:

Tel: +613 9558 3800
E-mail:  support@hugsfactory.com.au