Thank you for visiting hugsfactory.com.au

Want to know more about our products, you may have questions about its design, upkeep, available accessories, or benefits for you and your child. In an effort to make the answers more readily available, we have compiled a list of frequently asked questions for you.

If you require more help, please feel free to contact us on support@hugsfactory.com.au

How do I get spare parts for my item?
If your item is damaged, we kindly ask you to contact where you originally purchased the product and provide them with information regarding the damage. If it is inconvenient to contact the original retailer, you can also contact us directly support@hugsfactory.com.au. Depending on the type of problem, we will be able either to order a replacement part on your behalf or to have the item replaced in its entirety. Whether this can be done under the terms of Hugs Factory product warranty will depend on whether the claim is made within the warranty period. For more information on Hugs Factory product warranty click here . Replacements for missing parts of can be ordered directly from your local Hugs Factory retailer. If you simply need to replace some of the smaller parts, such as a couple of bolts or feet, we would be happy to offer these free of charge, provided you are located in Australia. In that case, please send us an email including your full address details or contact The details you enter in your enquiry must correspond to those on the proof of purchase. You are also asked to provide proof of purchase.

Does the Manhattan Cradle conversion kit be purchased as one?
In order to you to use your Manhattan Cradle, you MUST purchase the Manhattan Cot. Note the kit is an added feature of the Manhattan Cot.

What safety standards does Hugs Factory comply with?
Our cots comply with the following Standards in Australia: •AS/NZS 2172:2010 - cots for household use-safety requirements and Commonwealth of Australia consumer protection notice of 6 of 2005 - consumer product safety standard: children's household cots.

How do I clean my Cots?
After use, we recommend that you wipe with a damp cloth. Wipe down with a dry cloth until completely dry. Refrain from using a micro fibre cloth or household detergents as they may damage the finish of the crib.

All Hugs Factory wooden components are manufactured from cultivated beech, which makes them strong, solid and durable. The preservation of the environment is very important toHugs Factory, therefore, we strictly adhere to responsible wood sourcing and processing from European forests.

The lacquers used fully comply with the prevailing safety standard EN 71 - 3, "European Standard, Safety for toys, Migration of certain elements/Toxic Heavy Metals". Furthermore, the lacquer is completely free of formaldehyde.